At King’s Chandelier Services Ltd we are aware that placing orders online can be a daunting process for those new to e-commerce and online sales; and for all online shoppers the subject of website security, ease of contact and returns policies are all extremely important and rightly so.
With this in mind we would like to reassure new and old customers alike that we take this very seriously:-
Our contact us page clearly displays our registered office address, telephone and fax number together with the email contact form please feel welcome to contact us by telephone
Each page of our website displays our registered office address, company registration number and VAT for your peace of mind
Our Terms and Conditions are displayed for reading and need to be accepted when placing an online order*
Our website has secure payments system meaning your personal details are kept secure when making payments etc using the up to date SSL certification
We do NOT pass your details to any third parties
We do not use email marketing and will not contact you in the future unless this is requested by you – we respect your privacy and that you may need to only order from us ocassionally
If you prefer to place your order over the telephone our telephone sales lines open at 10 a.m. Monday to Friday
Our Terms and Conditions detail our returns policy but please do speak to us if you are uncertain of an item before purchase or if you make a mistake when ordering we can usually resolve issues quickly and easily – please note some items are outside of our normal returns policy so if you are uncertain please telephone us so we can discuss this with you.
Following the recent Brexit vote and a telephone conversation today with one of our European customers we would like to assure all our European and International customers, new and old, that at King’s Chandelier Services Ltd we continue to sell overseas and are happy to do so.
If you have any questions or queries please do not hesitate to contact us by telephone or email.
With our website showing measurements in the metric format we are often asked for imperial sizes, we cannot display these sizes on our website but give the guidelines below – please note this is a guide only:-
If you have visited our website site, www.kingschandeliers.co.uk, you will have seen that we stock an extensive range of lamp holders.
With such a comprehensive range we get asked a lot questions and one of the most common we receive after purchase is this:-
“I have assembled my lampholder before wiring – how do I take it apart?”
If you have purchased your lampholder from King’s Chandelier Services Ltd the following instructions are relevant for :-
3 PART E27 & 3 PART E26 BAKERLIGHT LAMP HOLDERS IN GOLD, WHITE AND BLACK
E14 3 PART BAKERLIGHT LAMP HOLDERS
E14 & E27 NICKEL PLATED AND BRASS PLATED 3 PART LAMPHOLDERS
If you have assembled your lamp holder before wiring the safety mechanism will kick in and it will not be as easy to disassemble but it can be done – a bit fiddly and patience needed – but it is possible.
There is a small flap inside that acts as a ratchet, you need to push this down whilst at the same time turning the skirt anti-clockwise this releases the safety mechanism allowing you to disassemble the lampholder ready for wiring and installation.
Please remember these instructions are for items you have purchased from King’s Chandelier Services Ltd and may not be suitable for items purchased from third parties. If you are in any doubt please contact your supplier or electrician.