Frequently asked questions – installing my chandelier

We have covered previously in our blogs about the components you need to purchase to hang your chandelier and in that post we explained some of the things you had to take in to account, so please read through our other posts as these will go hand in hand with this one.

One of our most frequent questions we are asked is “what hook do I need and how do I install the chandelier?”

For the very light chandeliers and light fittings we have a range of hooks and fittings, each displaying the maximum weight load they can take – please take these calculations seriously they are for your assistance BUT ALWAYS load test before installing.

For chandeliers and light fittings over 5kg’s we would recommend the use of your ceiling joists to help accommodate the weight of the chandelier.  For chandeliers up to 20kg open and closed bolt loops are appropriate, please see links below, as the weight of the chandelier increases so to does the size of the bolt loop and so as you increase over  20kgs you will move onto the heavy duty open and closed bolt loops.

Remember – you do not just weight load before installing but intermittently during the installation of the fixings to make sure they are correctly secured.

On occasion you may come across difficult to access ceilings i.e. under floor heating or concrete floors, whilst we cannot give detailed assistance as site visits have not been completed we may on occasion be able to source the specialist fixings required.

Once having installed via the joist you will want to ensure that the ceiling entry point is disguised and for this you will need one of our metal ceiling roses with strap or ceiling domes.  You will need to customise your ceiling rose/dome by enlarging the centre hole to accommodate your chain and cable.

http://www.kingschandeliers.co.uk/ceiling-roses,-ceiling-plate-hooks/

http://www.kingschandeliers.co.uk/chandelier-chains,-hooks-and-shackles/3/0/

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http://www.kingschandeliers.co.uk/wooden-pattresses,-ceiling-roses,-fittings/

Buy with confidence

At King’s Chandelier Services Ltd we are aware that placing orders online can be a daunting process for those new to e-commerce and online sales; and for all online shoppers the subject of website security, ease of contact and returns policies are all extremely important and rightly so.

With this in mind we would like to reassure new and old customers alike that we take this very seriously:-

  • Our contact us page clearly displays our registered office address, telephone and fax number together with the email contact form please feel welcome to contact us by telephone
  • Each page of our website displays our registered office address, company registration number and VAT for your peace of mind
  • Our Terms and Conditions are displayed for reading and need to be accepted when placing an online order*
  • Our website has secure payments system meaning your personal details are kept secure when making payments etc using the up to date SSL certification
  • We do NOT pass your details to any third parties
  • We do not use email marketing and will not contact you in the future unless this is requested by you – we respect your privacy and that you may need to only order from us ocassionally
  • If you prefer to place your order over the telephone our telephone sales lines open at 10 a.m. Monday to Friday
  • Our Terms and Conditions detail our returns policy but please do speak to us if you are uncertain of an item before purchase or if you make a mistake when ordering we can usually resolve issues quickly and easily – please note some items are outside of our normal returns policy so if you are uncertain please telephone us so we can discuss this with you.
* Access via link at bottom our of our website pages http://www.kingschandeliers.co.uk/
If in doubt call us on 01206332938 or email us:- info@kingschandeliers.co.uk

Cleaning your chandelier this weekend?

Here are some quick tips if you are thinking of cleaning your chandelier this weekend.

Before you start make sure that you have turned off the electric supply to your light fitting and that everyone knows that you are working on the chandeliers.

Put down some dust sheets or something similar just in case you drop a piece and if possible move other furniture out of the way.

DO NOT turn the chandelier move your ladder around the chandelier to clean it, turning the chandelier may unscrew it!

If you are not using a commercially available chandelier cleaning solution then clean your chandelier crystals in the same way you would clean your crystal glasses, warm soapy water.

If you are undressing your chandelier (taking all the crystals off) to clean them away from the chandelier take some photos to assist when you come to redress the chandelier (rehang the crystals).

DO NOT put your chandelier crystals in the dishwasher!

Selling Internationally

Following the recent Brexit vote and a telephone conversation today with one of our European customers we would like to assure all our European and International customers, new and old, that at King’s Chandelier Services Ltd we continue to sell overseas and are happy to do so.

If you have any questions or queries please do not hesitate to contact us by telephone or email.

#lightingaccessories  #lighting components  #chandelierrestoration  #chandelierrepair

 

Free Postage on Selected items!

At King’s Chandelier Services we listen to our customers and their suggestions and to our own experiences of buying online.

We have always maintained that there will be no minimum order value on our websites and offer bulk discounts on application and  have reviewed our postage tariff’s.

As we all know Royal Mail has introduced price increases again this year but we are not increasing our postage charges in fact we are introducing free postage on selected items!

These items display a Free Postage banner for easy identification, when combining with products that are applicable to a postage charge postage is only charged for these items not the free postage items.

Be assured at King’s Chandelier Services Ltd, whether purchasing from our on-line store, engaging our chandelier restoration team or having your chandeliers cleaned we offer high quality products and good customer service – visit our website http://www.kingschandeliers.co.uk for more details

Lighting accessories

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Looking at our website you will be aware that at King’s Chandelier Services Ltd we specialise in the care and restoration of antique and vintage chandeliers, either undertaking the restoration on a clients behalf or supplying the vintage parts for a clients own chandelier restoration (a task that can become a labour of love rather than a daunting task) but you may not have realised that we stock a large comprehensive range of lighting accessories.

The range of lighting accessories compliments the chandelier restoration projects but covers much more to include everyday lighting maintenance and repair.  Visit our Spares, Parts and accessory pages, http://www.kingschandeliers.co.uk/chandelier-parts-and-accessories.html to view the various categories.