Chandelier Bobeche Replacement – FAQ’s

As one of the largest UK stockist’s of vintage and antique chandelier replacement parts we obviously get a lot of calls asking for guidance when choosing a replacement chandelier part.  This article covers the most frequently asked questions when choosing replacment bobeche.

Q.  Are the bobeche on your website reproduction or genuine antique parts
A.  We specialise in antique chandelier parts but we do sell new chandelier parts – please do not worry about ordering a new part in error these are shown in a totatally separate area of the website.

Q. What dimensions do I need to know before I start searching for a replacement bobeche?
A.  It is important to know the size of the centre hole to ensure that the replacement bobeche will fit over your chandelier arm and sit correctly.  You also need to know the overall dimension of the bobeche – it may not be too much of an issue if it differs by a few millimetres but you do not want a replacement that is significantally smaller or larger.

Q. I have found a bobeche on your website but it has less pin-holes than mine – can you drill more pin holes for me?
A.  This will depend on the design and age of the replacement bobeche, please email us, info@kingschandeliers.co.uk, quoting the item product reference detailing the number of pin holes you need and we will be able to advise if this is one we can modify for you.  Please note that there is a charge for modifications and are subject to terms and conditions

Q.  The centre hole on my bobeche is larger/smaller than the one on your website – can this be modified?
A.  In some instances this can,  please email us, info@kingschandeliers.co.uk, quoting the item product reference detailing the number of pin holes you need and we will be able to advise if this is one we can modify for you.  Please note that there is a charge for modifications and are subject to terms and conditions.

Q. Do you stock multiples of bobeche designs or just singles?
A. Where possible we will try to restore chandeliers rather than sell off the parts so usually it is limited to small numbers which will show on our website however the listings are updated regularly so if you find one that is suitable but it is showing out of stock we will not normally be able to give a restock date but would suggest keeping an eye on our site.

Q. Are chandelier bobeche known by any other names?
A. There are numerous names used within the industry for bobeche, these include grease pan, wax catcher, drip trays.Q. Are your replacement chandelier parts available on next day delivery?

Q. Is next day delivery available on chandelier replacement parts?
A. Currently our antique stock is excluded from next day delivery, if you need an item by a certain date please contact us between 10 am to 3pm Monday to Friday, 01026332938

If you have any questions I may have missed please feel free to contact me info@kingschandeliers.co.uk where we will be happy to respond.

 

 

 

 

Buy with confidence

At King’s Chandelier Services Ltd we are aware that placing orders online can be a daunting process for those new to e-commerce and online sales; and for all online shoppers the subject of website security, ease of contact and returns policies are all extremely important and rightly so.

With this in mind we would like to reassure new and old customers alike that we take this very seriously:-

  • Our contact us page clearly displays our registered office address, telephone and fax number together with the email contact form please feel welcome to contact us by telephone
  • Each page of our website displays our registered office address, company registration number and VAT for your peace of mind
  • Our Terms and Conditions are displayed for reading and need to be accepted when placing an online order*
  • Our website has secure payments system meaning your personal details are kept secure when making payments etc using the up to date SSL certification
  • We do NOT pass your details to any third parties
  • We do not use email marketing and will not contact you in the future unless this is requested by you – we respect your privacy and that you may need to only order from us ocassionally
  • If you prefer to place your order over the telephone our telephone sales lines open at 10 a.m. Monday to Friday
  • Our Terms and Conditions detail our returns policy but please do speak to us if you are uncertain of an item before purchase or if you make a mistake when ordering we can usually resolve issues quickly and easily – please note some items are outside of our normal returns policy so if you are uncertain please telephone us so we can discuss this with you.
* Access via link at bottom our of our website pages http://www.kingschandeliers.co.uk/
If in doubt call us on 01206332938 or email us:- info@kingschandeliers.co.uk

Cleaning your chandelier this weekend?

Here are some quick tips if you are thinking of cleaning your chandelier this weekend.

Before you start make sure that you have turned off the electric supply to your light fitting and that everyone knows that you are working on the chandeliers.

Put down some dust sheets or something similar just in case you drop a piece and if possible move other furniture out of the way.

DO NOT turn the chandelier move your ladder around the chandelier to clean it, turning the chandelier may unscrew it!

If you are not using a commercially available chandelier cleaning solution then clean your chandelier crystals in the same way you would clean your crystal glasses, warm soapy water.

If you are undressing your chandelier (taking all the crystals off) to clean them away from the chandelier take some photos to assist when you come to redress the chandelier (rehang the crystals).

DO NOT put your chandelier crystals in the dishwasher!

Selling Internationally

Following the recent Brexit vote and a telephone conversation today with one of our European customers we would like to assure all our European and International customers, new and old, that at King’s Chandelier Services Ltd we continue to sell overseas and are happy to do so.

If you have any questions or queries please do not hesitate to contact us by telephone or email.

#lightingaccessories  #lighting components  #chandelierrestoration  #chandelierrepair

 

Free Postage on Selected items!

At King’s Chandelier Services we listen to our customers and their suggestions and to our own experiences of buying online.

We have always maintained that there will be no minimum order value on our websites and offer bulk discounts on application and  have reviewed our postage tariff’s.

As we all know Royal Mail has introduced price increases again this year but we are not increasing our postage charges in fact we are introducing free postage on selected items!

These items display a Free Postage banner for easy identification, when combining with products that are applicable to a postage charge postage is only charged for these items not the free postage items.

Be assured at King’s Chandelier Services Ltd, whether purchasing from our on-line store, engaging our chandelier restoration team or having your chandeliers cleaned we offer high quality products and good customer service – visit our website http://www.kingschandeliers.co.uk for more details

Lighting accessories

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Looking at our website you will be aware that at King’s Chandelier Services Ltd we specialise in the care and restoration of antique and vintage chandeliers, either undertaking the restoration on a clients behalf or supplying the vintage parts for a clients own chandelier restoration (a task that can become a labour of love rather than a daunting task) but you may not have realised that we stock a large comprehensive range of lighting accessories.

The range of lighting accessories compliments the chandelier restoration projects but covers much more to include everyday lighting maintenance and repair.  Visit our Spares, Parts and accessory pages, http://www.kingschandeliers.co.uk/chandelier-parts-and-accessories.html to view the various categories.

This weekend is Birthday weekend at King’s Chandeliers

This weekend is birthday weekend at King’s Chandelier Services Ltd as it is eight years since the company was formed.  Over those eight years the company has expanded to incorporate Light-Fix, our sister website, the chandelier cleaning, chandelier restoration and chandelier spares and accessories departments.

Our services and products are international and not limited in who can purchase from us as we refuse to have a minimum order value – every order is important to us.

Our birthday celebrations include the reduction in postage charges on orders placed via our website, and these reductions are not just for the weekend! Our new workshop and photography studio have been completed in time for the birthday weekend allowing us to plan the new “How to” videos – links will be posted via our blog to keep you updated.

New product lines will be being added and with the delivery of a consignment of antique chandeliers and vintage spares you can expect over the coming months the chandelier spares and accessories sections to be updated.