At King’s Chandelier Services Ltd we are aware that placing orders online can be a daunting process for those new to e-commerce and online sales; and for all online shoppers the subject of website security, ease of contact and returns policies are all extremely important and rightly so.
With this in mind we would like to reassure new and old customers alike that we take this very seriously:-
Our contact us page clearly displays our registered office address, telephone and fax number together with the email contact form please feel welcome to contact us by telephone
Each page of our website displays our registered office address, company registration number and VAT for your peace of mind
Our Terms and Conditions are displayed for reading and need to be accepted when placing an online order*
Our website has secure payments system meaning your personal details are kept secure when making payments etc using the up to date SSL certification
We do NOT pass your details to any third parties
We do not use email marketing and will not contact you in the future unless this is requested by you – we respect your privacy and that you may need to only order from us ocassionally
If you prefer to place your order over the telephone our telephone sales lines open at 10 a.m. Monday to Friday
Our Terms and Conditions detail our returns policy but please do speak to us if you are uncertain of an item before purchase or if you make a mistake when ordering we can usually resolve issues quickly and easily – please note some items are outside of our normal returns policy so if you are uncertain please telephone us so we can discuss this with you.
Following the recent Brexit vote and a telephone conversation today with one of our European customers we would like to assure all our European and International customers, new and old, that at King’s Chandelier Services Ltd we continue to sell overseas and are happy to do so.
If you have any questions or queries please do not hesitate to contact us by telephone or email.
At King’s Chandelier Services we listen to our customers and their suggestions and to our own experiences of buying online.
We have always maintained that there will be no minimum order value on our websites and offer bulk discounts on application and have reviewed our postage tariff’s.
As we all know Royal Mail has introduced price increases again this year but we are not increasing our postage charges in fact we are introducing free postage on selected items!
These items display a Free Postage banner for easy identification, when combining with products that are applicable to a postage charge postage is only charged for these items not the free postage items.
Be assured at King’s Chandelier Services Ltd, whether purchasing from our on-line store, engaging our chandelier restoration team or having your chandeliers cleaned we offer high quality products and good customer service – visit our website http://www.kingschandeliers.co.uk for more details
Looking at our website you will be aware that at King’s Chandelier Services Ltd we specialise in the care and restoration of antique and vintage chandeliers, either undertaking the restoration on a clients behalf or supplying the vintage parts for a clients own chandelier restoration (a task that can become a labour of love rather than a daunting task) but you may not have realised that we stock a large comprehensive range of lighting accessories.
This weekend is birthday weekend at King’s Chandelier Services Ltd as it is eight years since the company was formed. Over those eight years the company has expanded to incorporate Light-Fix, our sister website, the chandelier cleaning, chandelier restoration and chandelier spares and accessories departments.
Our services and products are international and not limited in who can purchase from us as we refuse to have a minimum order value – every order is important to us.
Our birthday celebrations include the reduction in postage charges on orders placed via our website, and these reductions are not just for the weekend! Our new workshop and photography studio have been completed in time for the birthday weekend allowing us to plan the new “How to” videos – links will be posted via our blog to keep you updated.
New product lines will be being added and with the delivery of a consignment of antique chandeliers and vintage spares you can expect over the coming months the chandelier spares and accessories sections to be updated.
In the months leading up to Christmas at King’s Chandelier Services Ltd we see an increase in the sale of antique and vintage crystal chandelier spares as clients restore and repair their chandeliers in readiness of the festive season – these slightly higher than usual sales continue into January following Christmas and New Year Party Mis-haps.
We will always do what we can to assist with the supply of authentic replacement vintage parts but would like to offer a few tips to try to minimise the upset of such mishaps.
Damage is generally caused by very similar accidents and incidents with the majority of people thinking that it could “only happen to them” in such a way.
A few simple things to remember over the festivities are:-
1. if your child received a football or the such as a present remind them the chandelier does not make a good
2. if new golf clubs were the gift again the golf swing needs to be practised out of reach of the chandelier!
3. Champagne to celebrate the incoming year – point the bottle away the from chandelier – those corks can fly!
4. Changing the light bulbs on the chandelier – remember support the chandelier arm and do not apply too much pressure – this
is one of the main causes of broken chandelier arms
5. Taking the chandelier down to protect it from damage over the festivities? Make sure it is properly supported and packed
away – do not place the chandelier on its arms the weight could be too much for them and cause cracks or complete breakages
6. Remember when carrying ladders or large items through the house to keep an eye out for the chandeliers and to tell
contractors you have chandeliers when they come to do work in your property
Everyone at King’s Chandelier Services Ltd would like to wish you a Very Happy and Prosperous New year