Royal Mail Proposed Industrial Action – CANCELLED

Further to our blog yesterday, below, advising our customers that we were preparing to ensure that orders would be dispatched during proposed Royal Mail Industrial Action we are pleased to advise that Royal Mail have advised that the action has been cancelled following their High Court action and so it is business as usual.

We will of course continue to monitor this and are signed up to receive regular updates of any disruptions that may be caused in the future by either industrial action, bad weather etc to ensure that disruption to our customers is as limited as possible.

Original blog post:-

It has been in the news during the last week that industrial action is planned by Royal Mail workers for 48 hours commencing 19th October 2017 and we have been following this at King’s Chandelier Services Ltd, like many other internet sales companies, since the action was announced.

To try and minimise disruption to our customers we have been in discussions with Royal Mail and courier companies.  At present Royal Mail are advising that whilst the action has been announced it may not be carried out, they have taken the matter to the High Court and await the ruling on this.  Their website advises that should the action go ahead they do have a contingency plan in place BUT they have not yet announced what those plans are!

If the worst case scenario of the dispute taking place occurs we have been advised as a business that Royal Mail will not collect our post on Thursday 19th October and Friday 20th October  and this is what we are basing our contingency on until Royal Mail publicise their own plans.

If you are placing an order with King’s Chandelier Services Ltd that you require for the latter part of next week we would recommend that you try and place your order as soon as possible to allow dispatch before any postal disruptions begin.  We would expect that it will take Royal Mail a few days to catch up on themselves following any industrial actions and we are awaiting confirmation of any disruption caused to post dispatched mid-week.

We have already spoken to several courier companies and we will, where possible, use a courier to dispatch orders.  If you have any questions as to when you may receive your order if you need to place it in the lead up to this proposed industrial action or during any postal dispute please telephone us, 01206-332938, so that we can discuss your personal requirements and ensure that the disruption to you is as limited as possible.  If we are unable to take your call please leave a message on our answerphone so that we can call you back.

As Royal Mail update on the position of this proposed industrial action we will update this post.

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How to buy from King’s Chandelier Services Ltd

King’s Chandelier Services Ltd is an established e-commerce website as validated by Trustwave, this gives the customer peace of mind when placing an order with our company as you can check online that this validation remains up to date.

You have a choice of options on how to place an order with King’s Chandelier Services Ltd:-

  • Online as a guest customer
  • Online registering as a customer which will enable our system to remember your details saving you time if you wish to purchase from us again in the future*
  • By telephone Monday to Friday
  • Email us details of the items you wish to purchase and we will forward pro-forma invoice, on receipt of payment your goods will be dispatched

Payment can be made in the following ways:-

  • By Debit/Credit Card
  • By Bank Transfer
  • With your PayPal balance

*Registered customers may receive details of special offers, samples etc subject to order history.

Above all please remember that you can always phone or email us with your enquiries or to assist in selecting products for your chandelier restoration and lighting projects.

Telephone: 01206-332938  Email: info@kingschandeliers.co.uk

Whilst our Ebay stores etc are closed for modifications our websites remain open continuing to serve the needs of our customers, thank you for your continued custom.

 

Chandelier Bobeche Replacement – FAQ’s

As one of the largest UK stockist’s of vintage and antique chandelier replacement parts we obviously get a lot of calls asking for guidance when choosing a replacement chandelier part.  This article covers the most frequently asked questions when choosing replacment bobeche.

Q.  Are the bobeche on your website reproduction or genuine antique parts
A.  We specialise in antique chandelier parts but we do sell new chandelier parts – please do not worry about ordering a new part in error these are shown in a totatally separate area of the website.

Q. What dimensions do I need to know before I start searching for a replacement bobeche?
A.  It is important to know the size of the centre hole to ensure that the replacement bobeche will fit over your chandelier arm and sit correctly.  You also need to know the overall dimension of the bobeche – it may not be too much of an issue if it differs by a few millimetres but you do not want a replacement that is significantally smaller or larger.

Q. I have found a bobeche on your website but it has less pin-holes than mine – can you drill more pin holes for me?
A.  This will depend on the design and age of the replacement bobeche, please email us, info@kingschandeliers.co.uk, quoting the item product reference detailing the number of pin holes you need and we will be able to advise if this is one we can modify for you.  Please note that there is a charge for modifications and are subject to terms and conditions

Q.  The centre hole on my bobeche is larger/smaller than the one on your website – can this be modified?
A.  In some instances this can,  please email us, info@kingschandeliers.co.uk, quoting the item product reference detailing the number of pin holes you need and we will be able to advise if this is one we can modify for you.  Please note that there is a charge for modifications and are subject to terms and conditions.

Q. Do you stock multiples of bobeche designs or just singles?
A. Where possible we will try to restore chandeliers rather than sell off the parts so usually it is limited to small numbers which will show on our website however the listings are updated regularly so if you find one that is suitable but it is showing out of stock we will not normally be able to give a restock date but would suggest keeping an eye on our site.

Q. Are chandelier bobeche known by any other names?
A. There are numerous names used within the industry for bobeche, these include grease pan, wax catcher, drip trays.Q. Are your replacement chandelier parts available on next day delivery?

Q. Is next day delivery available on chandelier replacement parts?
A. Currently our antique stock is excluded from next day delivery, if you need an item by a certain date please contact us between 10 am to 3pm Monday to Friday, 01026332938

If you have any questions I may have missed please feel free to contact me info@kingschandeliers.co.uk where we will be happy to respond.

 

 

 

 

Making wooden ceiling pattresses

http://www.kingschandeliers.co.uk/wooden-pattresses,-ceiling-roses,-fittings/

Buy with confidence

At King’s Chandelier Services Ltd we are aware that placing orders online can be a daunting process for those new to e-commerce and online sales; and for all online shoppers the subject of website security, ease of contact and returns policies are all extremely important and rightly so.

With this in mind we would like to reassure new and old customers alike that we take this very seriously:-

  • Our contact us page clearly displays our registered office address, telephone and fax number together with the email contact form please feel welcome to contact us by telephone
  • Each page of our website displays our registered office address, company registration number and VAT for your peace of mind
  • Our Terms and Conditions are displayed for reading and need to be accepted when placing an online order*
  • Our website has secure payments system meaning your personal details are kept secure when making payments etc using the up to date SSL certification
  • We do NOT pass your details to any third parties
  • We do not use email marketing and will not contact you in the future unless this is requested by you – we respect your privacy and that you may need to only order from us ocassionally
  • If you prefer to place your order over the telephone our telephone sales lines open at 10 a.m. Monday to Friday
  • Our Terms and Conditions detail our returns policy but please do speak to us if you are uncertain of an item before purchase or if you make a mistake when ordering we can usually resolve issues quickly and easily – please note some items are outside of our normal returns policy so if you are uncertain please telephone us so we can discuss this with you.
* Access via link at bottom our of our website pages http://www.kingschandeliers.co.uk/
If in doubt call us on 01206332938 or email us:- info@kingschandeliers.co.uk

Choosing the correct lamp holder or light bulb

Everyone has a preference to which type of light bulb they use but sometimes with a wide array of choice it can get frustrating knowing which bulb and lamp holder are compatible so we thought we would give you a quick reminder.

On our website we sell lamp holders and bulbs in both Edison Screw and Bayonet cap styles

If you prefer bayonet cap bulbs you require either the BC B22 (large bulb) or SBC B15 (small bulb)

http://www.kingschandeliers.co.uk/large-bayonet-cap-b22-lamp-holders/

http://www.kingschandeliers.co.uk/small-bayonet-cap-b15-lamp-holders/

If your preference is the Edison screw type you require either the ES 27 (large bulb) or SES E14 (small bulb)

http://www.kingschandeliers.co.uk/small-edison-screw-e14-lamp-holders/

http://www.kingschandeliers.co.uk/large-edison-screw-e27-lamp-holders/

http://www.kingschandeliers.co.uk/switched-lamp-holders/

Don’t forget if you wish to use your lamp holder with a light shade you will need the threaded skirt type lamp holder with shade rings and it is suggested that you have a cord grip to keep the electric cable in place (some lampholders have these built in or you can purchase these individually)

http://www.kingschandeliers.co.uk/large-bayonet-cap-b22-lamp-holders/lampholder-with-cord-grip-bc—b22-brushed-antique-effect/

http://www.kingschandeliers.co.uk/finials-hickeys-and-other-metal-components/

#lampholders  #lightingaccessories #lightingcomponents

 

 

Cleaning your chandelier this weekend?

Here are some quick tips if you are thinking of cleaning your chandelier this weekend.

Before you start make sure that you have turned off the electric supply to your light fitting and that everyone knows that you are working on the chandeliers.

Put down some dust sheets or something similar just in case you drop a piece and if possible move other furniture out of the way.

DO NOT turn the chandelier move your ladder around the chandelier to clean it, turning the chandelier may unscrew it!

If you are not using a commercially available chandelier cleaning solution then clean your chandelier crystals in the same way you would clean your crystal glasses, warm soapy water.

If you are undressing your chandelier (taking all the crystals off) to clean them away from the chandelier take some photos to assist when you come to redress the chandelier (rehang the crystals).

DO NOT put your chandelier crystals in the dishwasher!