King’s Chandelier Services Ltd

If you follow us on facebook you may have seen our recent post advising that whilst our Ebay shop is closed our websites are open as usual, this remains the case.

We have been busy adding new stock to our website http://www.kingschandeliers.co.uk both in the antique chandelier parts and accessories sections and in the lighting components sections.  We have some exciting new finishes, re-introduction of some old favourites and some beautiful and rare antique chandelier parts including bobeche, stem work and chandelier arms.

Our light switch cover conversion plates are now back in stock and selling as well as ever, a quick and easy update to your décor in time for Christmas.

It is not only the products that are being updated and added to on the website, postage options have been introduced on orders placed by telephone and as this seems to be very popular we are looking to include this on the website in the coming months.  If you wish to place an order but require it by a specific date don’t hesitate to call us, if we cannot take your call leave us a message and we will get back to you as soon as we can.  As we approach Christmas the times the telephone sales lines are open are being extended.

We know how important it is to customers to know that they are purchasing from a trusted company and so the product review process has been made easier.

Did you know that if you register as a customer not only does it mean that our system remembers your details to make it quicker for you to place future orders but it also allows us to see those customers who have purchased on a regular basis allowing us to on occasion add a sample to your order based on your purchase history.

As always we endeavour to provide a shopping experience that gives the convenience of buying online with the assurance that personal customer service is provided and if you need to contact us we are more than happy to speak to you and assist.

 

 

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Removing Lacquer from your Chandelier or Ceiling Rose

It is always nice to receive an appreciative email from a customer and today was no exception.

A few weeks ago a customer telephoned thanking us for the delivery of their order and to order a few more pieces for the installation of their chandelier and to ask for advice on how to remove the lacquer from their chandelier as they wished to have a natural finish.

As the process is relatively simple, you just have to be extremely careful to make sure you do not burn yourself we were happy to assist and emailed him the instructions and this morning we received the following message:-

Hi Nikki
Many thanks for this most helpful reply.
I have now successfully removed the lacquer and it all looks great!
Kind regards
Shannan

Receiving this made me think that perhaps other people would find this tip useful as it is not the first time we have been asked about the process.  As I mentioned above it is relatively easy just be very, very careful.

To remove the lacquer from your chandelier, lantern, ceiling rose etc. the item needs to be removed from the electrical source and dismantled to ensure that any wiring is not immersed in the water. Ensure that you have a heat proof, water proof container and select a piece of your chandelier or light etc. that you can test the process on.

Then basically you need to boil up some water, put the lacquered part into the heat proof, water proof container and pour the boiling water over the part making sure that you do not splash any water over yourself as it will cause a nasty burn.  Any lacquer on the part will then dissolve, once the water has cooled down remove the part and allow it to dry, once dry you will be able to see if any lacquer (if it was lacquered) remains.  If there is any residue left on the part then repeat as necessary

 

 

Royal Mail Proposed Industrial Action – CANCELLED

Further to our blog yesterday, below, advising our customers that we were preparing to ensure that orders would be dispatched during proposed Royal Mail Industrial Action we are pleased to advise that Royal Mail have advised that the action has been cancelled following their High Court action and so it is business as usual.

We will of course continue to monitor this and are signed up to receive regular updates of any disruptions that may be caused in the future by either industrial action, bad weather etc to ensure that disruption to our customers is as limited as possible.

Original blog post:-

It has been in the news during the last week that industrial action is planned by Royal Mail workers for 48 hours commencing 19th October 2017 and we have been following this at King’s Chandelier Services Ltd, like many other internet sales companies, since the action was announced.

To try and minimise disruption to our customers we have been in discussions with Royal Mail and courier companies.  At present Royal Mail are advising that whilst the action has been announced it may not be carried out, they have taken the matter to the High Court and await the ruling on this.  Their website advises that should the action go ahead they do have a contingency plan in place BUT they have not yet announced what those plans are!

If the worst case scenario of the dispute taking place occurs we have been advised as a business that Royal Mail will not collect our post on Thursday 19th October and Friday 20th October  and this is what we are basing our contingency on until Royal Mail publicise their own plans.

If you are placing an order with King’s Chandelier Services Ltd that you require for the latter part of next week we would recommend that you try and place your order as soon as possible to allow dispatch before any postal disruptions begin.  We would expect that it will take Royal Mail a few days to catch up on themselves following any industrial actions and we are awaiting confirmation of any disruption caused to post dispatched mid-week.

We have already spoken to several courier companies and we will, where possible, use a courier to dispatch orders.  If you have any questions as to when you may receive your order if you need to place it in the lead up to this proposed industrial action or during any postal dispute please telephone us, 01206-332938, so that we can discuss your personal requirements and ensure that the disruption to you is as limited as possible.  If we are unable to take your call please leave a message on our answerphone so that we can call you back.

As Royal Mail update on the position of this proposed industrial action we will update this post.

How to buy from King’s Chandelier Services Ltd

King’s Chandelier Services Ltd is an established e-commerce website as validated by Trustwave, this gives the customer peace of mind when placing an order with our company as you can check online that this validation remains up to date.

You have a choice of options on how to place an order with King’s Chandelier Services Ltd:-

  • Online as a guest customer
  • Online registering as a customer which will enable our system to remember your details saving you time if you wish to purchase from us again in the future*
  • By telephone Monday to Friday
  • Email us details of the items you wish to purchase and we will forward pro-forma invoice, on receipt of payment your goods will be dispatched

Payment can be made in the following ways:-

  • By Debit/Credit Card
  • By Bank Transfer
  • With your PayPal balance

*Registered customers may receive details of special offers, samples etc subject to order history.

Above all please remember that you can always phone or email us with your enquiries or to assist in selecting products for your chandelier restoration and lighting projects.

Telephone: 01206-332938  Email: info@kingschandeliers.co.uk

Whilst our Ebay stores etc are closed for modifications our websites remain open continuing to serve the needs of our customers, thank you for your continued custom.

 

Frequently asked questions – installing my chandelier

We have covered previously in our blogs about the components you need to purchase to hang your chandelier and in that post we explained some of the things you had to take in to account, so please read through our other posts as these will go hand in hand with this one.

One of our most frequent questions we are asked is “what hook do I need and how do I install the chandelier?”

For the very light chandeliers and light fittings we have a range of hooks and fittings, each displaying the maximum weight load they can take – please take these calculations seriously they are for your assistance BUT ALWAYS load test before installing.

For chandeliers and light fittings over 5kg’s we would recommend the use of your ceiling joists to help accommodate the weight of the chandelier.  For chandeliers up to 20kg open and closed bolt loops are appropriate, please see links below, as the weight of the chandelier increases so to does the size of the bolt loop and so as you increase over  20kgs you will move onto the heavy duty open and closed bolt loops.

Remember – you do not just weight load before installing but intermittently during the installation of the fixings to make sure they are correctly secured.

On occasion you may come across difficult to access ceilings i.e. under floor heating or concrete floors, whilst we cannot give detailed assistance as site visits have not been completed we may on occasion be able to source the specialist fixings required.

Once having installed via the joist you will want to ensure that the ceiling entry point is disguised and for this you will need one of our metal ceiling roses with strap or ceiling domes.  You will need to customise your ceiling rose/dome by enlarging the centre hole to accommodate your chain and cable.

http://www.kingschandeliers.co.uk/ceiling-roses,-ceiling-plate-hooks/

http://www.kingschandeliers.co.uk/chandelier-chains,-hooks-and-shackles/3/0/

Chandelier Bobeche Replacement – FAQ’s

As one of the largest UK stockist’s of vintage and antique chandelier replacement parts we obviously get a lot of calls asking for guidance when choosing a replacement chandelier part.  This article covers the most frequently asked questions when choosing replacment bobeche.

Q.  Are the bobeche on your website reproduction or genuine antique parts
A.  We specialise in antique chandelier parts but we do sell new chandelier parts – please do not worry about ordering a new part in error these are shown in a totatally separate area of the website.

Q. What dimensions do I need to know before I start searching for a replacement bobeche?
A.  It is important to know the size of the centre hole to ensure that the replacement bobeche will fit over your chandelier arm and sit correctly.  You also need to know the overall dimension of the bobeche – it may not be too much of an issue if it differs by a few millimetres but you do not want a replacement that is significantally smaller or larger.

Q. I have found a bobeche on your website but it has less pin-holes than mine – can you drill more pin holes for me?
A.  This will depend on the design and age of the replacement bobeche, please email us, info@kingschandeliers.co.uk, quoting the item product reference detailing the number of pin holes you need and we will be able to advise if this is one we can modify for you.  Please note that there is a charge for modifications and are subject to terms and conditions

Q.  The centre hole on my bobeche is larger/smaller than the one on your website – can this be modified?
A.  In some instances this can,  please email us, info@kingschandeliers.co.uk, quoting the item product reference detailing the number of pin holes you need and we will be able to advise if this is one we can modify for you.  Please note that there is a charge for modifications and are subject to terms and conditions.

Q. Do you stock multiples of bobeche designs or just singles?
A. Where possible we will try to restore chandeliers rather than sell off the parts so usually it is limited to small numbers which will show on our website however the listings are updated regularly so if you find one that is suitable but it is showing out of stock we will not normally be able to give a restock date but would suggest keeping an eye on our site.

Q. Are chandelier bobeche known by any other names?
A. There are numerous names used within the industry for bobeche, these include grease pan, wax catcher, drip trays.Q. Are your replacement chandelier parts available on next day delivery?

Q. Is next day delivery available on chandelier replacement parts?
A. Currently our antique stock is excluded from next day delivery, if you need an item by a certain date please contact us between 10 am to 3pm Monday to Friday, 01026332938

If you have any questions I may have missed please feel free to contact me info@kingschandeliers.co.uk where we will be happy to respond.

 

 

 

 

Making wooden ceiling pattresses

http://www.kingschandeliers.co.uk/wooden-pattresses,-ceiling-roses,-fittings/