Royal Mail Proposed Industrial Action – CANCELLED

Further to our blog yesterday, below, advising our customers that we were preparing to ensure that orders would be dispatched during proposed Royal Mail Industrial Action we are pleased to advise that Royal Mail have advised that the action has been cancelled following their High Court action and so it is business as usual.

We will of course continue to monitor this and are signed up to receive regular updates of any disruptions that may be caused in the future by either industrial action, bad weather etc to ensure that disruption to our customers is as limited as possible.

Original blog post:-

It has been in the news during the last week that industrial action is planned by Royal Mail workers for 48 hours commencing 19th October 2017 and we have been following this at King’s Chandelier Services Ltd, like many other internet sales companies, since the action was announced.

To try and minimise disruption to our customers we have been in discussions with Royal Mail and courier companies.  At present Royal Mail are advising that whilst the action has been announced it may not be carried out, they have taken the matter to the High Court and await the ruling on this.  Their website advises that should the action go ahead they do have a contingency plan in place BUT they have not yet announced what those plans are!

If the worst case scenario of the dispute taking place occurs we have been advised as a business that Royal Mail will not collect our post on Thursday 19th October and Friday 20th October  and this is what we are basing our contingency on until Royal Mail publicise their own plans.

If you are placing an order with King’s Chandelier Services Ltd that you require for the latter part of next week we would recommend that you try and place your order as soon as possible to allow dispatch before any postal disruptions begin.  We would expect that it will take Royal Mail a few days to catch up on themselves following any industrial actions and we are awaiting confirmation of any disruption caused to post dispatched mid-week.

We have already spoken to several courier companies and we will, where possible, use a courier to dispatch orders.  If you have any questions as to when you may receive your order if you need to place it in the lead up to this proposed industrial action or during any postal dispute please telephone us, 01206-332938, so that we can discuss your personal requirements and ensure that the disruption to you is as limited as possible.  If we are unable to take your call please leave a message on our answerphone so that we can call you back.

As Royal Mail update on the position of this proposed industrial action we will update this post.

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Frequently asked questions – installing my chandelier

We have covered previously in our blogs about the components you need to purchase to hang your chandelier and in that post we explained some of the things you had to take in to account, so please read through our other posts as these will go hand in hand with this one.

One of our most frequent questions we are asked is “what hook do I need and how do I install the chandelier?”

For the very light chandeliers and light fittings we have a range of hooks and fittings, each displaying the maximum weight load they can take – please take these calculations seriously they are for your assistance BUT ALWAYS load test before installing.

For chandeliers and light fittings over 5kg’s we would recommend the use of your ceiling joists to help accommodate the weight of the chandelier.  For chandeliers up to 20kg open and closed bolt loops are appropriate, please see links below, as the weight of the chandelier increases so to does the size of the bolt loop and so as you increase over  20kgs you will move onto the heavy duty open and closed bolt loops.

Remember – you do not just weight load before installing but intermittently during the installation of the fixings to make sure they are correctly secured.

On occasion you may come across difficult to access ceilings i.e. under floor heating or concrete floors, whilst we cannot give detailed assistance as site visits have not been completed we may on occasion be able to source the specialist fixings required.

Once having installed via the joist you will want to ensure that the ceiling entry point is disguised and for this you will need one of our metal ceiling roses with strap or ceiling domes.  You will need to customise your ceiling rose/dome by enlarging the centre hole to accommodate your chain and cable.

http://www.kingschandeliers.co.uk/ceiling-roses,-ceiling-plate-hooks/

http://www.kingschandeliers.co.uk/chandelier-chains,-hooks-and-shackles/3/0/

Making wooden ceiling pattresses

http://www.kingschandeliers.co.uk/wooden-pattresses,-ceiling-roses,-fittings/

Buy with confidence

At King’s Chandelier Services Ltd we are aware that placing orders online can be a daunting process for those new to e-commerce and online sales; and for all online shoppers the subject of website security, ease of contact and returns policies are all extremely important and rightly so.

With this in mind we would like to reassure new and old customers alike that we take this very seriously:-

  • Our contact us page clearly displays our registered office address, telephone and fax number together with the email contact form please feel welcome to contact us by telephone
  • Each page of our website displays our registered office address, company registration number and VAT for your peace of mind
  • Our Terms and Conditions are displayed for reading and need to be accepted when placing an online order*
  • Our website has secure payments system meaning your personal details are kept secure when making payments etc using the up to date SSL certification
  • We do NOT pass your details to any third parties
  • We do not use email marketing and will not contact you in the future unless this is requested by you – we respect your privacy and that you may need to only order from us ocassionally
  • If you prefer to place your order over the telephone our telephone sales lines open at 10 a.m. Monday to Friday
  • Our Terms and Conditions detail our returns policy but please do speak to us if you are uncertain of an item before purchase or if you make a mistake when ordering we can usually resolve issues quickly and easily – please note some items are outside of our normal returns policy so if you are uncertain please telephone us so we can discuss this with you.
* Access via link at bottom our of our website pages http://www.kingschandeliers.co.uk/
If in doubt call us on 01206332938 or email us:- info@kingschandeliers.co.uk

Choosing the correct lamp holder or light bulb

Everyone has a preference to which type of light bulb they use but sometimes with a wide array of choice it can get frustrating knowing which bulb and lamp holder are compatible so we thought we would give you a quick reminder.

On our website we sell lamp holders and bulbs in both Edison Screw and Bayonet cap styles

If you prefer bayonet cap bulbs you require either the BC B22 (large bulb) or SBC B15 (small bulb)

http://www.kingschandeliers.co.uk/large-bayonet-cap-b22-lamp-holders/

http://www.kingschandeliers.co.uk/small-bayonet-cap-b15-lamp-holders/

If your preference is the Edison screw type you require either the ES 27 (large bulb) or SES E14 (small bulb)

http://www.kingschandeliers.co.uk/small-edison-screw-e14-lamp-holders/

http://www.kingschandeliers.co.uk/large-edison-screw-e27-lamp-holders/

http://www.kingschandeliers.co.uk/switched-lamp-holders/

Don’t forget if you wish to use your lamp holder with a light shade you will need the threaded skirt type lamp holder with shade rings and it is suggested that you have a cord grip to keep the electric cable in place (some lampholders have these built in or you can purchase these individually)

http://www.kingschandeliers.co.uk/large-bayonet-cap-b22-lamp-holders/lampholder-with-cord-grip-bc—b22-brushed-antique-effect/

http://www.kingschandeliers.co.uk/finials-hickeys-and-other-metal-components/

#lampholders  #lightingaccessories #lightingcomponents

 

 

Cleaning your chandelier this weekend?

Here are some quick tips if you are thinking of cleaning your chandelier this weekend.

Before you start make sure that you have turned off the electric supply to your light fitting and that everyone knows that you are working on the chandeliers.

Put down some dust sheets or something similar just in case you drop a piece and if possible move other furniture out of the way.

DO NOT turn the chandelier move your ladder around the chandelier to clean it, turning the chandelier may unscrew it!

If you are not using a commercially available chandelier cleaning solution then clean your chandelier crystals in the same way you would clean your crystal glasses, warm soapy water.

If you are undressing your chandelier (taking all the crystals off) to clean them away from the chandelier take some photos to assist when you come to redress the chandelier (rehang the crystals).

DO NOT put your chandelier crystals in the dishwasher!

Selling Internationally

Following the recent Brexit vote and a telephone conversation today with one of our European customers we would like to assure all our European and International customers, new and old, that at King’s Chandelier Services Ltd we continue to sell overseas and are happy to do so.

If you have any questions or queries please do not hesitate to contact us by telephone or email.

#lightingaccessories  #lighting components  #chandelierrestoration  #chandelierrepair