I know in the past that I have shared customers restoration projects with you, with their consent of course, but I wanted to share the comments received in an email earlier this week just in case you had been toying with the idea of restoring a chandelier, wall lights, crystal shade etc but had been put off because you did not know where to start.
If you are reading this blog then you have started your journey as you are googling chandelier companies, chandelier repair, chandelier parts etc, don’t be hesitant in taking the next step as it is not as daunting as you may think (or as expensive) and we are here to help.
The comments in the email read “Thank you once again for your help, you have made my first chandelier project very do-able and I hope the finished product does all your work justice.”
So you may be wondering what help we gave, the help that was extended is help we offer all our customers, from private individuals to trade customers – traditional customer service, providing the type of support that we like extended to ourselves. The opportunity to speak to a human and not AI and to interact with the same individual each time so that you do not need to keep recapping the issue to gain a resolution.
After we were contacted via email enquiring about availability of some crystal buttons and beads he had identified he needed from our website but in alternative sizes to those shown, we were able to interact with him via telephone and email. After a check of our stock, we have a large amount that has not yet found it’s way on to our website, we were able to confirm availability of some of sizes and suggestions on substitutions where sizes of buttons slightly differed to his original pieces. This enabled him to purchase the parts he needed, on this occasion this is extra special as the chandeliers have sentimental meaning to him.
This is support we offer our customers every day and it varies daily on the form of assistance required. From National Trust curators confirming suitability on chain and candle tubes, customers at the very beginning of their chandelier journey as described above to enquiries regarding delivery lead times, bespoke candle tubes and thread sizes. We are here to support you with your project and would much prefer for you to reach out to us if you have a query rather than for you to decide not to proceed because it is too daunting/expensive or that your query is “silly” – your question may be a question we have been asked previously and makes us realise that we need to address the query in a blog for others!
If you don’t want to reach out to us personally start off with a visit to our website which includes a “How To Video Tutorial Page”, https://www.kingschandeliers.co.uk/video-tutorials.html a range of blogs covering topics such as “What is a Bobeche”, “Different methods of chandelier pinning”, “Chandelier drop names” and much more. We are also updating our website to include more information and assistance on our product listings but this takes time so please if you cannot find the answer to your question in our videos or blogs or you cannot see the chandelier part you need contact us via email info@kingschandeliers.co.uk or call us on 01206332938.
King's Chandelier Services 